I am a commercially astute and strategic results driven leader and Chief Operating Officer with 30+ years’ experience delivering business success in operations management and business growth in banking, financial services and Fin-tech worlds.
I possess a consistent track record in building deeply engaged teams, developing and directing working strategies for staff and driving corporate policy. Known to transform customer experiences consistently across wide multi-site geography.
As a champion of Wellbeing measures and company SOPs, I’m creatively focused on guaranteeing the smooth running of operational strategies to contribute to business success.
• As a Business accelerator, I’m recognised for designing and delivering commercial growth strategies, who excels at developing business prospects by identifying and optimising economic trends and revenue growth opportunities
• Inspiring and motivational leader who builds high-performance and vision driven culture to deliver world-class and balanced results.
• Operations expert, adept at setting and exceeding comprehensive goals and objectives for continued performance and market share growth. Ensuring quality metrics through sound business processes within a highly regulated industry.
• Resourceful problem solver who delivers simple solutions to complex problems and is energised by new challenges and ways of working to ensure business success
• I’m an engaging communicator and strong collaboration partner who creates a positive environment with focus on fulfilling company’s mission, vision and values to drive the business and brand forward.
• Creative and authentic thought leader with adaptable and driven agility to deliver on sustainable goals and supporting communities. Climate Change Transformation Leadership Programme recently completed with the University of Edinburgh.
AREAS OF EXPERTISE:
Leadership | Operations Management | Business Development | Strategic Planning Analysis | Training | Coaching | Mentoring | Stakeholder Management | Thought Leadership | Relationship Building | Staff Development | Change Management | Customer Care & Retention | Risk Assessment & Mitigation | Market Dynamics | Collaboration
Hobbies:
Qualified FA Football Referee: Passionate about encouraging and giving back to Community Sport
